Terms of Service
Updated July 2019
For Grueninger Cruises and Tours, Inc., (d/b/a Ambassadair, Grueninger Music Tours, Ambassadair Groups and Incentives, Grueninger Tours, Grueninger Travel Group) (collectively “Grueninger.”)
PRICE Prices are in U.S. dollars and are based on operating costs, fuel prices, taxes, and exchange rates at the time of contracting with suppliers. Should these increase, you may be notified and asked to pay these additional costs. All prices are subject to change without notice. Airfares are subject to change within 90 days prior to departure. At that time, air space may be released, and the price could revert to the available price at the time of booking. Prices listed in this publication are per person based on two people sharing a room (double occupancy) or one person (single occupancy). For triple, child, and other pricing refer to our website or contact a Grueninger Travel Counselor. Room occupancy limits vary among hotel properties and/or destinations. Triple rooms are based on three people sharing two beds; rollaway beds are not included in the price. Package prices do not include any fees or service charges other than those listed in the tour itinerary. The detailed itinerary with specific inclusions can be found at ambassadair.com.
All airfare and departure taxes are included unless this is not allowed by the country to be visited. The package price includes round trip airfare from Indianapolis (unless otherwise noted), all accommodations, airport transfers or touring by motorcoach transportation, sightseeing and admissions, meals, hotel baggage handling (one suitcase per person), and gratuities for included meals as noted in the itinerary.
Cruise pricing includes all taxes and fees at the time of print. If there is more than one departure date, the price listed is based on the least expensive option. Complete pricing may be found at ambassadair.com or by calling a Travel Counselor. We reserve the right to re-invoice you in case an error is made in computing your price. We cannot be responsible for typographical errors, misprints, and misquotes.
The “Package with Air” price includes round-trip airfare from Indianapolis unless otherwise noted (including current taxes and fuel surcharges, subject to change). If there is an increase you will be notified prior to departure. “Land Only” prices can be found online at ambassadair.com and do not include air travel, airline fees, airport or departure taxes, or transfers.
We are not responsible for air arrangements you have made on your own. Grueninger reserves the right to cancel or re-schedule any tour departure. Grueninger’s only liability will be to refund to the passenger the amount it has received for the “Land Only” booking (less any applicable fees). Any air tickets or other travel arrangements purchased outside of the complete Grueninger “Package with Air” will not be the liability of Grueninger in the case of trip cancellation or schedule change.
PRICE EXCLUSIONS Package prices do not include any items other than those listed in the tour itinerary. Visas, passport fees, incidental charges (snacks, laundry, phone calls, WIFI, etc.), beverages, meals not mentioned, items of a personal nature and gratuities for your travel director, motorcoach driver, hotel housekeepers, or cruise ship staff are not included. Airline fees such as checked and/or excess baggage or seat selections are not included.
RESERVATIONS & PAYMENT Based on the price of the trip, a per person deposit of $150 or greater is required to confirm your reservation. Upon confirmation of reservation, balance of payment is due 60 to 90 days prior to departure date, or earlier if specified. Deposit amounts and final payment dates vary by trip, and details can be found on the specific trip page at ambassadair.com. For reservations made within the final payment date, full payment is due immediately; a deposit or full payment may be taken if you are placed on a waitlist. All checks and money orders should be made payable to Ambassadair or Grueninger Travel Group. We also accept MasterCard, Visa, and Discover. Grueninger reserves the right to cancel any reservation and imposed cancellation charges if any payment Is not received per the payment schedule found on the specific trip page at ambassadair.com.
CANCELLATION & REFUND You have the right to cancel your reservation and receive a full refund, less a per person cancellation fee, any time prior to final payment. Trip cancellation fees and final payment dates vary by trip, and details can be found on the specific trip page at mbassadair.com. Participants who cancel within the penalty date will forfeit the total amount of the reservation. All refunds will be processed according to the manner in which you paid. Unless stated otherwise in these terms and conditions, please allow thirty (30) days for refunds to be processed. Grueninger reserves the right to cancel any reservation and imposed cancellation charges if any payment is not received per the payment schedule found on the specific trip page at ambassadair.com. To avoid cancellation fees, we recommend optional Travel Protection or Cancellation Waiver.
TRAVEL PROTECTION/CANCELLATION WAIVER Optional Travel Protection may be purchased and is strongly recommended. Travel Protection is through Travel Insured International and must be purchased with Grueninger no later than at the time of final payment. Travel Protection with Cancel for Any Reason (CFAR) must be purchased within 14 days of the initial trip deposit. Coverage includes Trip Cancellation/Trip Interruption, Emergency Medical and Emergency Medical Evacuation/Repatriation, Trip Delay, Baggage Delay and much more. This is a brief description of benefits; certain terms, conditions, limitation and exclusions apply. You may request a copy of the Group Deluxe Travel Protection Plan Description of Coverage prior to purchase by contacting a Grueninger Travel Counselor. Grueninger cannot be held responsible for policies enforced by Travel Insured. The Travel Protection Plan is underwritten by United States Fire Insurance Company.
For trips that Travel Protection is not offered including charter flights and motorcoach day trips, Cancellation Waiver is offered. This covers any penalties incurred by changes or cancellation up to 24 hours prior to departure of air and/or ground components. It does not cover trip protection fees, non-refundable optional tours, one-way travel, or voluntary changes made to your plans that result in a price increase. The Cancellation Waiver may only be purchased at the time of booking and is valid for new bookings only on selected trips. If the Cancellation Waiver is desired, it must be purchased by each paying passenger on the reservation and each person sharing accommodations.
CHANGES Any changes you make regarding your reservation are subject to a $50 per person change fee plus any applicable cancellation charges or increases in the package price.
ITINERARIES Grueninger continually strives to improve travel itineraries. If such improvements can be made we reserve the right to vary itineraries and to substitute hotels. If unforeseen circumstances beyond our control make changes necessary, we will make every effort to substitute hotels and venues of similar standard and location whenever possible.
TRAVEL DOCUMENTS Final documents will be issued by mail or electronically approximately 10-14 days prior to departure. Documents will not be delivered without full payment on a reservation. It is the Participant’s sole responsibility to review these documents for accuracy. Grueninger will not be liable for inaccuracies in any travel documents
REQUIREMENTS Participant is responsible for obtaining the appropriate identification and documentation to travel by air domestically or internationally. Grueninger’s cancellation penalties will apply if the traveler cancels the trip because they are unable to obtain the appropriate identification (I.e. passports, visas). Regulations specifically state that all passengers must present a government issued photo identification when boarding (both ways). It is the responsibility of the Participant to provide the correct spelling of their full name as it appears on their government issued I.D. If their name does not match the ticket issued, there will be change fees that are the responsibility of the Participant. Any person who cannot prove that he or she is the person designated on the reservation will not be allowed to board the aircraft. International flights require that you be able to present a valid U.S. passport as required. We recommend that your passport has six months validity and at least 3 blank pages. Non-U.S. citizens should consult the consulate of host country regarding documentation required. It is the Participant’s sole responsibility to be aware of the airline and airport security documentation requirements and to produce appropriate documentation. Grueninger bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guests, or for any delays, damages and/or losses including missed portions of the trip due to improper documentation.
CANADA TRAVEL RESTRICTIONS Any person may be denied entry to Canada for reasons including, but not limited to, security risks, health issues, financial condition, and involvement in criminal activity (regardless of degree or length of time since such crimes occurred) such as DUI, DWI, reckless driving, negligent driving, misdemeanor drug possession, all felonies, domestic violence, shoplifting, theft, and other crimes. It is recommended that a person who has ever been charged with, or convicted of a crime obtain the necessary approval documents before attempting to enter Canada. To learn more about applying for and receiving these approvals and corresponding documentation, we strongly recommend that you visit the following website or details regarding the requirements and process: www. cic.gc.ca/english/information/inadmissibility/index.asp. This is only a guide. A Canadian immigration officer will decide if you can enter Canada when you arrive at a port of entry.
CHILDREN TRAVELING Children 17 and under must be accompanied by an adult. Federal Air Regulations require that any child over the age of 24 months must occupy a separate seat. A birth certificate is required to validate age of all infants under age two. Reduced prices for children on ground packages are based on children sharing a room with two adults. Passports are required for all international travel regardless of age. For Aruba and all Mexican destinations, any child 17 years or younger not traveling with both parents is required to carry a Parental Consent Form or permission letter signed by both parents and notarized at time of check-in.
BAGGAGE ALLOWANCE & LIABILITY Baggage allowance and fees vary and are not covered in the cost of the trip. For specific allowances and fees, see airline and refer to Grueninger’s documents, issued approximately 10-14 days before the trip. Questions regarding baggage restrictions on commercial carriers should be directed to that particular airline.
AIR CARRIERS All trips are via commercial air carriers unless otherwise noted. Grueninger acts as a sales agent for air carriers and reserves the right to designate any air carrier, including commuters and charter services, connecting routing and schedule from Indianapolis. Tickets issued are highly restrictive and may not be reissued, revalidated, or exchanged for another carrier or routing.
AIR SCHEDULE Flight schedules are confirmed by Grueninger as early as 60 days prior to departure date. A tentative flight schedule may be given. You will receive your air schedule with your final documents approximately 10-14 days prior to departure. However, these schedules and air carriers are subject to change without notice prior to departure.
SEAT AND ROOM ASSIGNMENTS Seating and room requests made at the time of booking will be considered; however, these are requests, not guarantees. Although your seating preferences are forwarded to the airline, the airline cannot always honor these requests and pricing does not include assigned seats.
TRAVEL DIRECTORS All departures designated “Escorted” with 20 Participants or more will have an Grueninger Travel Director throughout the trip.
ACTIVITY LEVEL The amount of walking varies according to the tour. In general, European destinations require more walking over uneven surfaces. Please call a Grueninger Travel Counselor who can answer questions regarding the activity level per trip.
TRAVELERS NEEDING SPECIAL ASSISTANCE Participants with disabilities are welcome and must always be accompanied by a companion capable of providing all required and needed assistance and must not require special assistance from Grueninger or its suppliers. The Participant must notify Grueninger regarding any disabilities, in writing, during the trip reservation process and of the identity of the non-discounted, paid travel companion who will be responsible for providing all necessary assistance. The Participant should notify Grueninger if ADA accessible accommodations are needed at the time of reservation. Grueninger will make all reasonable efforts to accommodate this request, but cannot be responsible if ADA accommodations are not available. Any accommodations provided will be at the sole expense of the participant requiring the accommodation.
Neither Grueninger nor its partners, nor its suppliers, may physically lift or assist clients into transportation vehicles. Any participant that uses oxygen must work with the airline directly to obtain approval.
For safety and liability reasons, Grueninger and its representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same. All scenarios and special dietary requests regarding food and drink, including allergies, or dietary requirements and restrictions, are the sole responsibility of the participant. While most meal establishments can offer general options, Grueninger cannot guarantee that options will be available. Just in case, we recommend packing extra food/snacks if accommodations cannot be met.
PHOTOGRAPHY ON TOUR Grueninger may, at times, use photographs taken by your Travel Director or fellow Participants for promotional purposes. If you prefer that your likeness not be used, please tell your Travel Director or a Grueninger representative.
SUPPLIERS’ LIABILITIES Grueninger makes arrangements with air carriers, hotels, car rental companies, and other independent parties to provide you with travel services you purchase. These services are subject to the conditions imposed by these suppliers, and their liability may be limited by their tariffs, conditions of carriage, and international agreements.
RESPONSIBILITY CLAUSE Neither Grueninger, its affiliated entities and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively Grueninger), own or operate any person or entity which is to or does provide goods or services for these trips. You agree to be bound by the conditions of carriage for all transportation providers. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the services, all customers agree that neither Grueninger, nor its employees, agents, or representatives are or may be liable for any loss, injury, or damage to any tour participant or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Grueninger. Grueninger does not maintain control or operate the personal, equipment, or operations of these suppliers it uses and as such Grueninger assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party. Without limiting the foregoing, Grueninger accepts no responsibility for any risk or resulting injury, criminal activity, weather or other acts of God, accidents, disease, epidemics or the threat thereof, illness, the provision of inappropriate or no medical attention or access to appropriate medical attention, the demands of indoor or outdoor activities, strikes, political or civil unrest, overbooking, structural or other defective conditions in hotels or other lodging facilities, acts of terrorism or the threat thereof, insurrection or revolt, or any other event beyond its direct control.
No refunds will be made for features in the trip not utilized. The cost of replacing lost or stolen tickets is the responsibility of the passenger. If a flight or transfer by motorcoach or train is missed, whether by weather or other conditions beyond Grueninger’s control, participant is responsible to make his or her own arrangements and to pay all charges associated therewith. Participant’s retention of tickets, reservations, or bookings after issuance shall constitute consent to the above. Grueninger issues airline tickets, hotel confirmations, and other travel documents for such services as an agent for the companies that provided these services directly. Airline tickets and hotel accommodations are subject to all terms and conditions of the respective suppliers (airlines, hotel chains, etc.) regarding travel. These suppliers may limit or exclude the accrual of frequent flyer or reward program points.
Both the U.S. State Department and the Centers for Disease Control publish and update important country-specific information for travelers. We strongly recommend that you review them. They can presently be found at: https://travelstate.gov/content/passports/en/alertswarnings.html and https://wwwnc.cdc.gov/travel/notices.
Grueninger in its sole discretion reserves the right to decline to accept any participant as a member of these trips. Grueninger reserves the right in its sole discretion to terminate any participant who does not abide by its rules and regulations, and/or whose conduct is deemed to be such as to endanger the participant, the success of the program, or the welfare of other participants, staff members and/or third parties. In the event of such termination, the participant will be sent home at the expense of the participant and his or her parent or guardian. The manner and means of transporting the participant home shall be determined exclusively by Grueninger. In the event of such termination, there will be no refund whatsoever. The participant is personally liable to Grueninger for any damages caused by improper conduct. Grueninger may cancel any trip because of insufficient enrollment or for any other reason. The terms set forth in this agreement constitute the entire agreement between participant and Grueninger. Any amendment to this agreement must be made in writing and signed by both parties.
Participants agree to hold Grueninger harmless for himself/herself/their self and his/her/their heirs and any of their minors, guests, and invitees and acknowledges the inherent risks involved in the use of the hotel’s swimming pool and/or body of water, which risks include, but are not limited to bodily injury, sickness, disease or death from using the swimming pool or body of water. Participants also acknowledge and understand that use of the swimming pool or body of water by the participants is potentially dangerous and that the type of injury or damage described above can occur when using the swimming pool or body of water. PARTICIPANTS UNDERSTAND THERE WILL BE NO LIFEGUARD ON DUTY AND IF THE PARTICIPANTS CHOOSE TO SWIM, THEY WILL DO SO AT THEIR OWN RISK.
Participants hereby releases Grueninger, its staff and management, from any liability and/or responsibility for possible damage done by the Participant to the Hotel, or any other facility used during the tour, including: buses; vehicles, the various attraction facilities and/or performance facilities. Participant understands that full responsibility for damage, if such is incurred, rests entirely with the Participant to settle any claims, resulting from said damage, directly with the claimant.
SEVERABILITY If any provision of these terms and conditions shall be held unenforceable, such provision shall be struck and the remainder shall remain enforceable.
CHOICE OF LAW This agreement is governed in all respects by the laws of the state of Indiana without regard to conflicts of law principles. All Participant claims must be submitted in writing and received by Grueninger no later than sixty (60) days after the completion of the Grueninger trip. Participant claims not submitted and received within this time shall be deemed waived and barred.
Ambassadair, a division of Grueninger Travel Group
9011 N. Meridian Street, Suite 100, Indianapolis, IN 46260
317.581.1122 | 800.225.9919 | www.ambassadair.com